Refund policy

Return Policy – within 14 days
Our return policy states that you have 14 days from the receipt of an item to request a return.

To be eligible for a return, the item must be in the same condition as you received it, unworn or unused, with all tags attached, and in its original packaging.

To request a return, contact us at info@gedebe.it.

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back without a prior return request will not be accepted.

For any questions regarding returns, feel free to contact us anytime at info@gedebe.it.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. This way, we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products (for example, special orders or personalized items).

Exchanges
The fastest way to ensure you receive an exchange is to return the received item, and once the return is accepted, purchase the new item separately.

14-day reflection period for the European Union
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, the item must be in the same condition as received, unworn or unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
Once we receive and inspect your return, we will notify you to let you know if the refund was approved. If approved, you’ll be automatically refunded via your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at info@gedebe.it.